Frequently Asked Questions 



  • What is TL Cloud Correct?



TL Cloud Correct is an automated chain of programs that are designed to detect and remove even the most extreme viruses and remediate most if not all Windows issues.


  • How long does it take?​​


TL Cloud Correct typically takes 1-3 hours to complete, however some computers can take as long as 6-8 hours depending on computer speed and strength of infection.


  • Will I be able to use my computer during the repairs?


Yes.  A  web browser will open that you can use during the repairs, however the computer will restart several times unexpectedly so be sure to save your work. 


  • How will I know if my computer is fixed?


You will notice that your computer is running much faster immediately.  You can also see a detailed log of the harmful files that were removed from your computer.  The location is of these logs is: C:/ProgramData/TLCloud/Support/Reports.


  • Am I going to lose my pictures and documents?


No. TL Cloud Correct is designed to fix your computer without touching any of your important personal information such as documents and pictures.  It will only remove harmful and unwanted files.


  • What exactly does TL Cloud Correct do?


TL Cloud Correct will kill all harmful processes, create a system restore point, clean up temporary files, uninstall unwanted programs, repair and defragment hard drives, repair windows registry and remove all viruses.  It will also reset any of your internet settings that may have been affected by malware. Your computer will be tuned for speed, by optimizing your settings so it runs as fast as possible.


  • But will my computer be faster?


Yes, as long as your issues were due to viruses or junk files.  Your computer will be faster then ever once the repairs are completed.


  • What about the programs that I use everyday?


Those programs will not be affected as long as they are not infected.  TL Cloud is designed to only remove malicious and harmful programs. 


  • Do I have to worry about updates?


No, we will make sure all of your software is up to date.


  • What programs does TL Cloud Correct remove?


Click here to see the complete list of programs that will be uninstalled if found.